General conditions, Arbitration and Privacy

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Litigation consumption

In case of consumer dispute, the consumer may resort to the following alternative dispute resolution entity of consumer disputes:

Porto Consumer Disputes Arbitration Center

Address: Rua Damião de Góis, 31 – Store 6 – 4050-225 PORTO
Web site:

Data privacy policy of megabit (RGPD)

Megabit UNIPESSOAL LDA., No legal person 513078371, with headquarters at Rua Guedes de Azevedo, Nº31, 4000-272 Porto, now megabit, collects and processing of personal data of its customers, such as:

  1. Name
  2. address
  3. Tax Identification Number
  4. Geographic location
  5. Phone numbers, fixed and mobile
  6. E-mail address (e-mail)

The processing of personal data of customers megabit is the responsibility of this, consisting of an operation or set of operations performed on those personal data, means for automated or not automated.

According to the Regulation (I) 2016/679 the European Parliament and of the Council, from 27 April 2016, any customer has the right to megabit:

  1. any time, withdraw or amend the consent given to the megabit for the treatment of your personal data, with effect for the future
  2. after the withdrawal of consent provided to megabit, cease to be contacted for the purpose of promotional communications, marketing and / or advertising
  3. request information about their personal data, any time
  4. request correction of any of their personal data provided
  5. request the portability of the same, to the entity, to this end state
  6. request the limitation of treatment, deletion or masking of your personal data, and are not required to comply with any legal obligations of megabit, particularly for security purposes and / or legal or contractual warranty
  7. be informed by the megabit, if this, eventually, intends to proceed to the processing of personal data for purposes other than, those who, hereby grants its consent

For any information, as well as the exercise of rights that are legally conferred on them, customers should contact the megabit, by e-mail with address

The communication of personal data does not constitute any legal obligation, being however necessary for applications and for the efficient execution of purchase and sale and / or provision of services concluded between the megabit and their clients, it being understood that no consent for the processing of such data, power to prevent the execution of the contracts or the provision of certain services.

It follows that the personal data of megabit customers can be automated treatment target in order to adjust marketing communications, marketing and / or advertising, as well as the provision of services to such data.

A megabit will save the personal data of its customers for the period necessary to achieve the contacts and business transactions, their billing and compliance with legal obligations.

The holder of personal data is also fully and clearly informed may present any claim, regarding the violation of their rights, with the National Data Protection Commission.


Whenever the customer uses to transport services accepts that they are supplied by third parties (preferably CTT).

It is the customer's responsibility due packaged content and packaging.

In case of damage to the equipment during transport, the customer accepts the resulting conclusion of the investigations carried out by the carrier, excluding any liability megabit. Only the carrier may determine whether the damage was actually caused by poor transport, if such a defective packaging resulted from damage or already exist before transport.

In the case of objects of loss, the customer accepts the resulting conclusion of the investigations carried out by the carrier, excluding any liability megabit. Only the carrier may determine and control the delivery of objects, with the appropriate control means to record collections and deliveries.

On arrival of the equipment at his home, the customer must check the packaging is intact and, be damaged in the case of, should refuse delivery of the equipment and present the necessary complaint with the carrier. Only in this way can it be reimbursed by the carrier, of any data caused in transport.

Book Electronic Claims

You can submit your complaint online, Book through the Electronic Claims, on here:

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