From today is available a new version of our website available to our customers and dealers: O MyServiceDesk.
In this new version, It is included integration with management software XD SAT, that allows the query of requests for assistance (Service orders) in agreement, and management and consulting in all contracts.
disponibilizamos, also, a specific module for our dealers, where you can view the status of their service requests sent to the megabit, and the cost thereof, so this way they can inform their customers in a timely manner.
This online platform allows customers and resellers megabit manage real-time communication with the company, within Maintenance Contracts from Hardware, Software, Datacenter e End-user and and Hours contracts Bags (specialized or generic support) e Resale.
Among other features, highlight:
- Access to the administrative status of all service contracts
- Access to all requests for treatment or already closed
- Possibility of consulting technical reports of all interventions in any order
From now on, it is easier to keep control of the maintenance of your computer equipment and user support.
For more information, contact your account manager.
Access to and use of MyServiceDesk is reserved for customers with ongoing service contracts with the megabit and retail customer service stores .