From today is available a new tool available to our customers: O MyServiceDesk.
This online platform allows customers megabit manage real-time communication with the company, within Maintenance Contracts from Hardware, Software, Datacenter e End-user and and Hours contracts Bags (specialized or generic support).
Among other features, highlight:
- Access to the administrative status of all service contracts
- Access to all requests for treatment or already closed
- Possibility of consulting technical reports of all interventions in any order
- Statistics service (order history, compliance with SLA)
- Ability to customize statistics and models to create applications.
From now on, it is easier to keep control of the maintenance of your computer equipment and user support.
For more information, contact your account manager.
Access to and use of MyServiceDesk is reserved for customers with ongoing service contracts with megabit.